Customer Support Agent Accountant


  • Guide the customer to the best practice of using our software to fit their business needs and requirements.
  • Answer our customer’s questions via our call center and resolve their issues via phone email or chat.
  • Handling complaints.
  • Hold online meetings with the clients to demonstrate explain the product technicalities or to solve critical problems.
  • Testing the system and reporting if there are any bugs.
      • Bachelor rsquo s Degree in Accounting or equivalent professional experience is a must
      • Excellent in using Excel and Accounting programs
      • Strong oral and written communication that effectively articulates complex ideas
      • Strong phone contact handling skills and active listening.
      • Customer orientation and ability to adapt respond to different types of characters.
      • Excellent soft skills handling skills
      • Flexibility with rotational shifts is a must
      • Can work in night shifts and holidays if required Paid
      • Flexibility to work under pressure
      • Technical background is preferred
      • Very good typing speed
      • Good English level
      • Males preferred
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          Work as Accountant and give our customers sufficient support to use our cloud ERP software Daftra efficiently. Responsibilities nbsp include but nbsp are not limited nbsp to

          • Resolve product or service problems by clarifying the customer’s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
          • Guide the customer to the best practice of using our software to fit their business needs and requirements.
          • Answer our customer’s questions via our call center and resolve their issues via phone email or chat.
          • Handling complaints.
          • Hold online meetings with the clients to demonstrate explain the product technicalities or to solve critical problems.
          • Testing the system and reporting if there are any bugs.
              • Bachelor rsquo s Degree in Accounting or equivalent professional experience is a must
              • Excellent in using Excel and Accounting programs
              • Strong oral and written communication that effectively articulates complex ideas
              • Strong phone contact handling skills and active listening.
              • Customer orientation and ability to adapt respond to different types of characters.
              • Excellent soft skills handling skills
              • Flexibility with rotational shifts is a must
              • Can work in night shifts and holidays if required Paid
              • Flexibility to work under pressure
              • Technical background is preferred
              • Very good typing speed
              • Good English level
              • Males preferred



                • Source link tanqeeb.com

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